A few excerpts from Mercedes-Benz's profile on the Automotive News website:
General Manager, Mark Carrow, on showing employees they are valued:
"Employee appreciation events such as summer carnivals, complete with rides, food, games and gifts for employees and their families and a huge holiday event where the Goo Goo Dolls played a private concert along with a new-car giveaway"
Carrow on keeping employees engaged:
"Communication. We have quarterly off-site State of the Store addresses with a fabulous breakfast, where the status of all departments are reviewed. All employees feel part of the team, understand goals and are clear on what we need to do to achieve them."
A few excerpts from Toyota Williamsville's profile on the Automotive News website:
General Manager, Patrick Schiske, on keeping employees engaged:
"We keep all employees engaged by utilizing cross-training to broaden their knowledge of the business and to create a greater appreciation for other's daily tasks. Each department regularly sets goals with incentives for employees. Compensation for meeting such goals ranges from gift cards of various values, sports and entertainment tickets, electronic items, etc. Encouraging everyone to become invested in the dealership's goals as a whole promotes a culture of success."
Schiske on building good relations across all departments:
"To keep business flowing effectively, it is imperative that all departments work together. We hold monthly store meetings where all employees are encouraged to attend to stay updated on the previous month's accomplishments, special events, new department goals and employee recognition. Lunch is always provided."
The award ceremony was held this past Wednesday in Chicago. General Managers, Pat Schiske (Toyota Williamsville) and Mark Carrow (Mercedes-Benz of Rochester), accepted the awards for the the dealerships.
West Herr is extremely honored to have earned this distinction for two of our stores, and we are proud of the amazing team behind us. We are extremely thankful for dedication and hard work of our employees.
See the full list of awarded dealerships here: http://www.autonews.com/section/bdtwf02